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Term of Service

These regulations constitute the Terms and Conditions of Rental Services between PT Butala Lingkar Bangun or Bali Bikes Island ("Owner") and the customer ("Renter") who rents a vehicle from the OWNER. By signing these Terms and Conditions or using the vehicle rental service, the Renter agrees to comply with all provisions set forth in these Terms and Conditions.

A. INTRODUCTION

These Terms and Conditions govern the rights and obligations of the Service Provider and the Renter concerning vehicle rental, including but not limited to vehicle usage, fees, responsibilities, and dispute resolution.
The Renter is required to read and understand the contents of these Terms and Conditions before using the vehicle rental service.
The Owner reserves the right to amend these Terms and Conditions with prior notice to the Renter.

B. VEHICLE CONDITION

The rented vehicle is in good and safe condition and free from any known defects or damage that may affect the safe operation of the vehicle under normal use.
The Renter has inspected the vehicle before pickup and confirmed that the vehicle is free from damage and that the fuel tank is full.

C. RENTER QUALIFICATIONS

The Renter must be at least 18 years old.
The Renter must possess a valid Driver’s License (SIM) appropriate for the type of vehicle rented.
The vehicle may only be driven during the rental period by the person whose name is listed in the Rental Agreement.
The Owner reserves the right to request additional identification documents or refuse the rental if the requirements are not met.

D. RENTAL FEE CONDITIONS

All fuel used shall be paid for by the Renter.
The renter authorizes the owner to charge all amounts payable to the renter’s account. The renter’s account means a nominated debit card, credit card, or pre-arranged charge account.
In addition to the payment specified in Rental Agreement., the renter acknowledges that he/she shall be liable at the end of the hire term to pay to the owner any applicable additional charges payable at the end of the term. These include, but are not limited to:

charges for late return of the vehicle already calculated in system payment;
charges for damage to or repair of the vehicle (subject to the other terms of the Rental Agreement), and any enforcement charges relating to such damage or repairs (including legal costs);
additional charges of IDR 100.000 for cleaning the vehicle if the vehicle is returned in an excessively dirty condition that requires extra cleaning ;
traffic and/or parking offence infringement fees;
any surcharges in connection with the use of a debit or credit card by the renter.

4. The owner will charge the rental rate set out above to the renter’s account during or after the term of hire is completed, or the renter may pay such charges as agreed with the owner, such choice to be at the owner's sole discretion.

5. If the renter fails to pay any money due under or in connection with the Rental Agreement within two (2) days of the date by which Vehicle is received by Renter (“due date”),

the owner may, without prejudice to any other rights or remedies the owner may have or be entitled to, charge the renter and the renter must pay all additional costs as outlined below:

Interest at 10% (compounded daily) on the total amount owing from the expiry of five (5) days from the date on which the hirer was required to pay the money to the date of payment;
all costs incurred by the owner for the collection of the unpaid money by a debt collection agency or other external or legal agency.

E. EXCLUSIONS

The rented vehicle shall not be driven or otherwise transported outside the boundaries of Bali Island.
If the rented vehicle is transported outside the boundaries of Bali Island, the renter will be charged 10 (Ten) times from the total amount the renter pays.
The rented vehicle shall not be used to carry other passengers or property for hire other than the renter and one back rider with an appropriate safety helmet.
The rented vehicle shall not be used to push, propel, or tow anothervehicle, or any other thing without the written permission of the Owner.
The rented vehicle shall not be used for any race or in any competition or allow it to be operated in any race, speed test, reliability trial, rally or contest, or operated on any race or rally circuit or in any event as a pace-maker or testing in preparation for any of them.
The rented vehicle shall not be used for any illegal purpose, or allowed to be operated, in breach of the law.
The Renter shall not operate the vehicle in a negligent manner.
The rented vehicle shall not be operated by any other person other than the Renter stipulated in Paragraph 1 above without the written permission of the Owner. If the Renter allows any other driver to drive the rented vehicle, the Renter will be fully responsible for all expenses relating to the rental vehicle and any other vehicle involved in any type of accident.
The renter will not sublet or hire the vehicle to any other person.
The renter will not operate the vehicle or allow it to be operated in circumstances that constitute an offence.
The renter will not drive or allow the vehicle to be driven by any person if at the time of driving the vehicle the driver does not hold a current full valid driver's license appropriate for the vehicle.
The renter shall not drive or allow the vehicle to be driven on any road or any beach, driveway, or surface likely to damage the vehicle.

F. RENTER'S OBLIGATIONS

The renter shall ensure that:

All reasonable care is taken when driving and parking the vehicle;
The water in the vehicle's radiator and battery is maintained at the proper level;
The oil in the vehicle is maintained at the proper level;
Only the fuel type specified for the vehicle will be used;
The tyres are maintained at their proper pressure;
The vehicle is locked and secure at all times when it is not in use and the keys are kept under the hirer's control at all times;
The distance recorder or speedometer is not interfered with;
No part of the engine, transmission, braking or suspension systems are interfered with;
Should a warning light be illuminated or the renter believes the vehicle requires mechanical attention, the renter will stop driving and advise the owner immediately;
All drivers authorized to use this vehicle during the term of hire are aware of and comply with the terms outlined in the Rental Agreement;
Any authorized driver carries his driver's license with him in the vehicle at all times and will produce it on demand to any enforcement officer;
Each authorized driver must always carry a valid driver's license while operating the vehicle and be prepared to show it to law enforcement officers if requested;
The vehicle is used with caution and in compliance with all applicable traffic regulations;
The Renter is fully responsible for any legal violations committed while using the vehicle.

G. MECHANICAL REPAIRS AND ACCIDENTS

If the vehicle is involved in an accident, is damaged, breaks down or requires repair or salvage, regardless of cause, the renter shall notify the owner of the full circumstances by telephone immediately.
The renter shall not arrange or undertake any repairs or salvage without the owner's authority (this includes, but is not limited to, purchasing a replacement tyre) except to the extent that repairs or salvage are necessary to prevent further damage to the vehicle or to other property.
Roadside Assistance is free for all inherent mechanical faults (as determined by the owner or its authorized repairer) related to the vehicle specified in the Rental Document. For all other roadside assistance calls outs including refueling (Charged at IDR 250.000), jump start (Charged at IDR 250.000), tire-related incidents (Charged at IDR 400.000 for Each Tire and Charged Service at IDR 200.000 ), and lost or damaged keys (charged at IDR 1.500.000), a service fee will be charged;
If the vehicle requires repair or replacement, the decision to supply another vehicle to the renter is at the owner's sole discretion.
In the event of an accident, the Renter must report the incident to the authorities and the Owner within 24 hours.

H. EQUIPMENT LOST AND DAMAGES

If the helmet is lost, the renter will be charged a replacement fee (Charged at IDR 150.000), and for helmet damage, the renter will be (Charged at IDR 125.000).
If the phone holder is lost and damaged, the renter will be charged a replacement fee (Charged at IDR 150.000).
If the key is lost and damaged, the renter will be charged a replacement fee (Charged at IDR 700.000), and for the key damage, the renter will be charged a replacement fee (Charged at IDR 500.000).
If the motorcycle body has a light scratch, the renter will be charged a replacement fee (Charged at IDR 400.000/Panel), and if the motorcycle bike has a deep scratch, the renter will be charged a replacement fee (Charged at IDR 500.000/Panel).
If the tile light is damaged, the renter will be charged a replacement fee (Charged at IDR 800.000).
If the headlight is damaged, the renter will be charged a replacement fee (Charged at IDR 2.500.000).
If the engine is damaged or malfunctions, the renter will be charged a replacement fee (Charged at IDR 3.500.000).
If the exhaust is lost or has heavy damage, the renter will be charged a replacement fee (Charged at IDR 1.500.000).
If the tyre is damaged, the renter will be charged a replacement fee (Charged at IDR 750.000).
If the rim is damaged, the renter will be charged a replacement fee (Charged at IDR 2.500.000).
If the seat is damaged, the renter will be charged a replacement fee (Charged at IDR 750.000).
If the first aid kit is lost, the renter will be charged a replacement fee (Charged at IDR 250.000).
If the remote keys are lost, the renter will be charged a replacement fee (Charged at IDR 1.500.000).
If the top box is damaged or lost, the renter will be charged a replacement fee (Charged at IDR 4.500.000).

I. RETURN OF VEHICLE

The renter shall, at or before the expiry of the term of hire, deliver the vehicle to the agreed rental location described in the Rental Agreement or obtain the owner's consent to the continuation of the hire (in which case the renter shall pay additional hire charges for the extended term of hire). Suppose the renter does not comply with this clause and does not immediately return the vehicle. In that case, the owner may report the vehicle as stolen to the Police and the renter must compensate the owner for either the full cost of the vehicle or all additional costs and losses incurred up to the time that the vehicle is recovered by the Owner.
The renter shall return the bike with a fuel condition minimum on 2 bars.

J. LIABILITY

1. The Renter is liable for:

(a) Any loss of, or damage to, the vehicle and its accessories;

(b) Any consequential damage, loss or costs incurred by the owner, including salvage costs, loss of ability to re-hire and loss of revenue; and

(c)Any loss of, or damage to, vehicles and property of third parties, arising during the term of hire.

2. The Renter frees the Owner from any liability for damage to the Renter’s or third parties’ health or property related to the operation orother use of the vehicle.

3. The Renter agrees to indemnify and hold the Owner harmless from any claims, losses, or expenses arising from the loss or damage of the vehicle, injury or damage to third-party property, and any legal violations committed by the Renter during the rental period, including but not limited to legal fees and third-party claims, which shall remain in effect even after the termination of the Rental Agreement.

K. TRAFFIC OFFENSES

All penalties related to traffic and/or parking offences are the responsibility of the renter and the owner may charge the hirer's credit card for any traffic and/or parking offence infringement fees incurred by the renter. The owner undertakes, if the owner receives notice of any traffic or parking offences incurred by the renter,to send a copy of any such notice to the renter as soon as is practicable and to provide the necessary information to the relevant issuing authority for such notices to be directed to the renter. The renter has the right to challenge, complain about, query or object to the alleged offence to the issuing enforcement authority and has a right to seek a court hearing.
The owner may also charge an administration fee of IDR 1.000.000 to coverthe cost of processing and sending to the renter notices related to traffic and/or parking infringements.

L. CANCELLATION OF RENTAL AGREEMENT

The owner has the right to terminate the rental and take immediate possession of the vehicle if the renter fails to comply with any of the terms of the Rental Agreement, or if the vehicle is damaged. The termination of a hire under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the renter under the Term and Condition or Rental Agreement or otherwise.
The Owner is not responsible for any cancellations and will not refund caused by:

(a) Nature conditions

(b) Fire conditions

(c) Epidemic of diseases

(d) Riot demonstration

(e) Terrorism

3. The owner is not responsible for flight cancellations made by the renter. However, if the flight is cancelled due to the airline, the renter is required to send proof of a new ticket and

also proof that the airline cancelled the flight. Renters are also required to reconfirm with us the latest rental schedule or if they want a refund, it will refer to point O according to the time of cancellation.

M. LIFE INSURANCE POLICY

1. The owner agrees to provide life insurance to the renter. The insurance fee will be deducted from the administration fee.

2. The renter is covered by life insurance since the renter pays the rental fee and administration fees. The renter has been included in the company's master insurance policy, and then an individual policy will be issued just to serve as proof that the renter has been included in the life insurance.

3. The life insurance certificate will be issued no later than 4 days after the renter completes payment for both the rental fee and administration fee.

4. The life insurance will remain valid for 7 days from the date the renter rents the bike and will be extended according to the rental period.

5. The life insurance policy including :

(a) Self-care or treatment resulting from a motorcycle accident amounts to IDR 10,000,000.

(b) Compensation due to an accident while riding a motorcycle and suffering a permanent disability amounting up to IDR 100,000,000.

(c) Compensation due to a motorcycle accident resulting in death amounting up to IDR 100,000,000.

N. MOTORCYCLE INSURANCE POLICY

1. The owner agrees to ensure all motorbikes are rented to renters already covered by the insurance. The insurance fee will be deducted from the administration fee.

2. The insurance policy only covers vehicle loss and/or above 85% motorcycle damage,

3. The owner agrees to check the condition of the vehicle first before renting it and inform the renter of the condition of the vehicle.

4. All the damage below 85% or accessories or gear loss is not covered by the insurance, and all damage that occurs when the renter uses and rents the motorbike will be charged according to Point H.

O. REFUNDABLE POLICY

1. The Renter is entitled to request a under the following circumstances:

(a) The Owner is unable to provide the vehicle as agreed due to operational or technical reasons; or

(b) The vehicle is damaged before handover and cannot be used, and the Owner does not have an equivalent replacement vehicle.

2. Cancellations made more than 24 hours before the rent schedule, 75% of the rental fee will be refunded.

3. Cancellations made 24 hours before the rent schedule will result in a 25% refund of the rental fee.

4. Refund requests must be submitted in writing with the necessary supporting documents and will be processed within 3 business days upon approval by the Owner.

P. PRIVACY ACT

1. The information requested from the Renter is intended to enable the Owner to assess the Renter’s request to hire a vehicle. The Renter is not required to provide this information, but if they choose not to, the Owner will be unable to proceed with the rental. The Renter acknowledges that the Owner will collect, store, and use their personal information for purposes related to the rental of the vehicle and associated customer services, including direct marketing and assessing customer satisfaction with the Owner’s products and services.

2. The Renter further acknowledges that such personal information may be disclosed to relevant third parties, including but not limited to:

(a) Debt collection agencies if the Renter fails to make payments to the Owner;

(b) Parties involved in an accident with the rented vehicle during the rental period;

(c) Organizations responsible for processing or handling traffic and parking violations; and

(d) Authorities that have a legal basis to request such information.

3. The Owner reserves the right to implement necessary security measures, including the installation of anti-theft devices. Information collected from such devices is considered personal data and will be handled in accordance with applicable data protection policies, including the Renter’s rights to access, rectify, and request the deletion of their personal data as governed by relevant laws and regulations.

4. By agreeing to this Rental Agreement and Term and Conditions, the Renter explicitly consents to the collection, processing, and storage of their personal data by the Owner in accordance with applicable data protection regulations. The Renter has the right to submit inquiries or requests regarding the use of their personal data by contacting the Owner through the designated contact details.

Q. LEGAL JURISDICTION AND DISPUTE RESOLUTION

1. The Terms and Conditions as well as the Rental Agreement shall be interpreted in accordance with the laws of the Republic of Indonesia.

2. In the event of a dispute, the Parties shall first attempt to resolve it amicably. However, if an amicable resolution cannot be reached, the Parties may settle the dispute through the District Court with jurisdiction based on the legal domicile.

By signing the Rental Agreement and the Owner's Terms and Conditions, the Renter declares that they have read, understood, and agreed to all of these Terms and Conditions.