Privacy Police

1.    Information We Collect

We may collect personal information from you, including but not limited to:

a.   Name, address, phone number, and email address;

b.   Identity information such as KTP/Driver’s License/Passport number;

c.    Payment information such as credit card details or bank account information;

d.   Rented vehicle details, including transaction history;

e.    Location data if you use location-based services;

f.     Other information relevant to the use of our services.

2.    How We Use Your Information

We use your personal information to:

1. a.   Process reservations and payment transactions;

b.   Manage and provide vehicle rental services;

c.    Provide customer service and handle complaints;

d.   Send promotional information or special offers (with your consent);

e.    Fulfill legal and regulatory obligations;

 f.     Improve our services and user experience;

g.   Fulfill contractual obligations between you and the Company.

3.    Disclosure of Information

We do not sell, rent, or trade your personal information with third parties. However, we may disclose your information to:

a.Third-party service providers who assist in business operations (e.g., payment processing, customer service) under appropriate data protection agreements;

b.  Legal or government authorities if required by law;

c. Other parties in the event of acquisition, merger, or sale of company assets, ensuring proper data protection measures are in place.

4.    Information Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.

5.    Your Rights Regarding Personal Information

You have the right to:

a.      Access and obtain a copy of your personal information that we store;

b.      Correct or update inaccurate personal information;

c.       Request deletion of your personal information under certain conditions;

d.      Withdraw consent for data use for marketing or specific processing purposes;

e.       Object to the processing of your personal information;

f.        Request the transfer of your personal data to another party, as permitted by applicable regulations.

To exercise your rights regarding your personal data, please contact us at the details stated in this Policy.

6.    Data Retention

We retain your personal information as long as necessary to fulfill the purposes stated in this policy or as required by law. Once the retention period ends, data will be deleted or anonymized as per applicable regulations.

7.    Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be announced via our website or other appropriate means. If significant changes are made, we will notify you through relevant channels.

8.    Contact Us

If you have any questions or wish to exercise your rights regarding personal data, please contact:

Bali Bikes Island

Jl. Danau Poso No.61, Sanur Kauh, Denpasar Selatan, Denpasar, Bali, Indonesia 80118

Email: [email protected]

Phone: +62 811 194 881

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.